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Shipping policy

SHIPPING & DELIVERY

Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and selection is correct. BLS is not responsible for incorrect addresses, updating addresses, or changing an order once the order has been placed.

DOMESTIC SHIPPING & DELIVERY POLICIES 

Unless otherwise stated, please allow approximately 6-10 business days (business days do not include weekends or holidays) for your order to be processed and shipped. These times may be extended during holidays, launches/restocks/pre-orders, limited-edition releases, and promotions. Standard shipments will ship via USPS, FedEx or UPS depending on your location. Orders with shipping addresses in Hawaii, Alaska, PO Boxes, APO/FO & U.S. Territories will ship via USPS Priority and may also take longer to deliver. 

You will receive a separate shipment notification email with tracking once your order has shipped. Shipping time is calculated from the time you receive your shipment notification. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers, from ups/dhl/fedex to international mail carriers. 

HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES

We accept orders shipped to PO boxes and APO/FPO or U.S. territories.  Orders shipped to these addresses must be sent via USPS Priority.

INTERNATIONAL SHIPPING & DELIVERY POLICIES

Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and selection is correct. BLS is not responsible for incorrect addresses, updating addresses, or changing an order once the order has been placed.

Unless otherwise stated, please allow 6-10 business days (business days do not include weekends or holidays) for your order to be processed and shipped. These times may be extended during holidays, launches/restocks/pre-orders, limited-edition releases, and promotions. International orders shipped via FedEx are typically delivered within 3-7 business days from the date that it is shipped, depending on your country and selected delivery service. For standard shipments through USPS, please allow 2-3 weeks for delivery. 

You will receive a separate shipment notification email with tracking once your order has shipped. Shipping time is calculated from the time you receive your shipment notification. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers, from ups/dhl/fedex to international mail carriers. 

 CUSTOMS, DUTIES & TAXES

All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require any of these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by BLS.

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.

 RETURNS, REFUNDS & EXCHANGES POLICY

If for any reason you’re not completely satisfied with your purchase, BLS will accept exchanges or returns within 15 days of the original purchase. All refunds will be made in the form of the original method of payment received.

BLS does not offer refunds or exchanges on custom orders or clearance items. All returns and exchanges must meet the Refund Requirements. Original shipping charges are non-refundable. 

RETURN REQUIREMENTS

  • Must email info@bakariluxurysportswear.com within 5 days of receiving item(s).
  • Include order # in email, photos of any product/order issue and brief description for reason of return.
  • Merchandise must be returned at customer’s expense.
  • Merchandise must be received by BLS within 15 days of customer's email return request (1st bullet above).
  • Merchandise must be in its original condition, not worn and not washed.
  • Merchandise must have all original tags attached.
  • Any merchandise purchased on clearance or as a custom order cannot be returned.
  • Customer is responsible for tracking returns once shipped to BLS. BLS is not responsible for lost packages.
  • Original shipping and processing charges are not refundable.
  • Items shipped using a mail forwarding service are not eligible for return/refund/credit of any kind.


EXCHANGES

BLS offers exchanges, however, please note we carry small quantities in each specific style and cannot guarantee we will have your size available.

 
Frequently Asked Questions

Do you allow refunds/returns?
Yes, please refer to our Returns, Refunds & Exchanges Policy.
How can I reach your Customer Service team and when should I expect a response?
For customer service inquiries only, please email info@bakariluxurysportswear.com. Our Customer Service team is available M-F 8:00 am – 5:00 pm CST. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this could place you at the end of the queue and delay our response.
I have not received my order confirmation, did my order go through?
Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team info@bakariluxurysportswear.com if you have not received your confirmation email after 24 hours of your purchase.

Can I make changes to my order once it’s been placed?
Due to the extremely limited nature of our products, orders cannot be canceled, changed or modified once they have been placed. Please ensure all information is correct before submitting your order.

I have received my order and need some additional assistance.
Please contact our Customer Service Team at info@bakariluxurysportswear.com for assistance. For returns or exchanges please refer to the Returns, Refunds & Exchanges Policy.

I am an international customer; do I have to pay customs and taxes?
Yes. Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import and are payable by the customer.
 
Are Bakari Luxury Sportswear products sold at any other retailer?
No. Bakari Luxury Sportswear products are exclusively sold online at BakariLuxurySportswear.com.
 
How do I find out about upcoming launches and restocks?
New product and restock information will always be posted on BakariLuxurySportswear.com and on our official Instagram account @bakariluxurysportswear_. Please subscribe to our online store BakariLuxurySportswear.com to receive special discounts and promotional offers.

Is there a limit to how much I can buy?
Due to the exclusivity of our products, occasionally some items may have limits placed on the maximum quantity that may be purchased in one transaction.

Can I reserve items by adding them to my cart?
All products on BakariLuxurySportswear.com  are available for order (unless otherwise noted). Items cannot be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.